Speedsuite, Inc. DBA Speedpoint (“Speedpoint,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information from individuals and businesses (“Users,” “you,” or “your”) who access or use the Speedpoint ERP shop management software and related services (the “Services”), including our website, browser-based platform, mobile applications, integrated payment processing, and integrated marketplace. It also covers our use of data to train AI models to improve the Services. By accessing or using our Services, you agree to this Policy and our Terms of Service. If you do not agree, please do not use our Services.
1. Information We Collect
We collect information about you in the following ways.
1.1 Information You Provide Directly to Us
- Account Registration: When you create an account, we collect information such as your name, business name, email address, phone number, mailing address, and other details necessary to manage your profile.
- Billing and Subscription Data: When you subscribe, we collect billing information such as payment method details, billing frequency (monthly, quarterly, or annual), and subscription anniversary dates to process your subscription payments.
- Payment and Financial Data: If you use our integrated payment platform or make purchases through the Marketplace, you may provide payment card information, bank account details, billing addresses, or transaction records. This information is typically collected and processed by third-party Payment Processors or Marketplace Vendors, and we may receive certain transaction metadata (e.g., purchase amounts, dates) to provide the Services.
- Customer and Vendor Data: When you use the Services to manage projects, inventory, orders, or process customer payments, you may upload or enter personal information related to your customers, suppliers, or third-party vendors, including names, contact details, and transaction records.
- Support and Communications: If you contact us for support or provide feedback, we may collect your name, contact information, and the content of your communications.
1.2 Information Collected Automatically
- Usage Data: Information about how you use and interact with the Services, such as pages viewed, features used, access times, and other usage metrics.
- Device Information: Device information such as IP addresses, browser type, operating system, device identifiers, mobile network information, and other technical details.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to improve your experience, remember your preferences, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings, but disabling cookies may affect certain functionality.
1.3 Information from Third Parties
We may receive information about you from third-party service providers (e.g., Payment Processors, Marketplace Vendors), credit bureaus, marketing partners, or publicly available sources to help us verify your identity, prevent fraud, or improve the Services. For example, we may receive transaction metadata from Payment Processors or Vendors to facilitate the Services or for AI training purposes.
1.4 Information About Products and Trends
We may collect and analyze data regarding the products you purchase or sell through our Marketplace or manage through the Services, including product identifiers, purchase quantities, quality metrics, return rates, pricing details, and other transactional or performance-related information. We may use this data to identify trends, evaluate product quality, generate industry insights, or train AI models to improve the Services.
2. How We Use Your Information
We use the information we collect for various legitimate business purposes, including:
- To Provide and Improve the Services: To operate, maintain, and enhance the functionality, security, and usability of our platform, mobile apps, and integrated services, including processing billing and subscription data to manage your account.
- To Facilitate Transactions: To process payments, fulfill orders in the Marketplace, manage subscriptions, track invoices, and assist with financial reconciliation, including coordinating with third-party Payment Processors or Vendors.
- To Train AI Models: To train, develop, and improve our AI models and algorithms to enhance the functionality, performance, and user experience of the Services. This may include User Data such as transaction records, scheduling data, invoicing details, communication logs, and payment-related metadata. Where possible, we anonymize or aggregate data before using it for AI training. You may opt out as described in Section 6.
- To Communicate with You: To send administrative information, respond to inquiries, provide customer support, and deliver updates, security alerts, and relevant notifications.
- To Personalize Your Experience: To tailor content, recommendations, and features to your preferences, usage patterns, and account settings.
- To Analyze and Improve: To monitor and analyze trends, usage, and activities in connection with the Services, helping us improve performance and develop new features.
- To Generate Insights and Industry Data: We may aggregate and anonymize information collected through Speedpoint—including purchase history, quality metrics, billing data, and performance data—to produce market insights, product reports, and statistical analyses.
- To Enforce Our Terms and Policies: To investigate and prevent fraud, unauthorized access (including by competitors, as prohibited by our Terms of Service), security incidents, or other illegal activities.
- For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests, and to protect the rights, property, and safety of Speedpoint, our Users, or others.
3. How We Share Your Information
We may share your information as follows:
- With Service Providers: We engage trusted third-party service providers to perform functions such as payment processing, data hosting, analytics, marketing, AI development, and customer support. They are required to protect your information and use it only for the purposes we specify.
- With Vendors in the Marketplace: If you make purchases through the Marketplace, relevant transaction information (e.g., your name, shipping address, payment details, and purchase details) may be shared with the corresponding Vendor to fulfill your order. For vendor-direct charges, payment information is processed directly by the Vendor.
- With Your Consent: We may share your information with third parties when you have given us your explicit consent.
- Business Transactions: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or other corporate event, your information may be transferred to a successor or affiliate.
- Aggregated and Anonymized Data: We may aggregate and anonymize data related to product trends, product quality, billing data, usage metrics, and other analytics. This data does not identify you personally or your business and may be sold, licensed, or shared with third parties such as manufacturers, industry organizations, or market research firms.
- Legal Compliance and Protection: We may disclose your information if required by law or in response to a subpoena, court order, or other legal request, or when necessary to protect our rights, property, or safety, or that of others.
4. Data Security
We employ reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including access by competitors as prohibited by our Terms of Service. While we strive to ensure the integrity and security of our systems, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. For example, we retain billing and subscription data to manage your account and payment-related data to facilitate transactions. Anonymized or aggregated data, such as data used for AI training or industry insights, may be retained indefinitely, provided it cannot be linked to you or your customers. The criteria we use to determine retention periods include the nature of the data, the reason it was collected, and any applicable legal requirements.
6. Your Choices and Rights
You have certain choices and rights regarding your personal information:
- Access and Update: You can review, update, or correct the personal information associated with your account by logging into your account settings or contacting us at privacy@getspeedpoint.com.
- Marketing Communications: You can opt out of promotional emails by following the unsubscribe link in our emails or adjusting your communication preferences. We may still send non-promotional communications related to your account or transactions.
- Cookies and Tracking: You can manage cookies and similar technologies through your browser settings. Disabling these technologies may limit functionality.
- Opting Out of AI Training: You may opt out of having your User Data, including payment-related data or transaction metadata, used for AI training by contacting us at privacy@getspeedpoint.com. Opting out will not affect your ability to use the Services but may limit certain personalized features.
- Opting Out of Data Aggregation: The data we share or sell is aggregated and anonymized and typically contains no personally identifiable information. If you have concerns about how your organization’s data may be included in aggregated data sets, contact us at privacy@getspeedpoint.com and we will review your request in good faith.
- Data Processed by Third Parties: For payment data processed by third-party Payment Processors or Vendors (e.g., vendor-direct charges), you may need to contact those parties directly to exercise your rights.
- Data Protection Rights: Depending on your location, you may have additional rights under laws such as GDPR or CCPA, including rights to access, delete, or restrict processing of your data. To exercise these rights, contact us at privacy@getspeedpoint.com.
7. Children’s Privacy
Our Services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If you become aware that a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete such information.
8. Third-Party Links and Services
Our Services may contain links to third-party websites or services, such as Payment Processors or Marketplace Vendors, that are not owned or controlled by Speedpoint. This Policy does not apply to the practices of such third parties, including their handling of payment data for vendor-direct charges. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may modify this Policy from time to time. If we make material changes, we will provide notice (e.g., by email, by posting a notice on our website, or within the Services). Your continued use of the Services after the effective date of the updated Policy constitutes your acceptance of the changes.
